Delivery Policy

Last updated: 3 September 2026

At Essentials Direct UK, we aim to provide a fast and reliable delivery service for your everyday essentials.

This Delivery Policy explains our delivery options, estimated delivery times, charges and what happens if there is a problem with your delivery.

1. Where We Deliver

We deliver to eligible addresses within the United Kingdom.

Delivery availability may depend on:

Your postcode
Delivery area
Product availability
Order size or weight
Courier availability
The delivery option selected at checkout

You can enter your postcode on our website to check delivery availability.

Your full delivery address will be confirmed during checkout.

2. Same-Day Delivery

Where available, orders placed before 11:00 AM may qualify for same-day delivery.

Same-day delivery is subject to:

Eligible delivery postcode
Product availability
Successful payment
Order verification
Courier availability
Order being placed before the applicable cut-off time

Same-day delivery may not be available to every UK postcode.

Your available delivery options will be confirmed during checkout.

3. Orders Placed After 11:00 AM

Orders placed after 11:00 AM will normally be scheduled for next-day delivery, where this service is available.

Orders placed late in the day, during weekends, bank holidays or other non-standard operating periods may take longer.

The estimated delivery option shown during checkout will apply to your order.

4. Free UK Delivery

We currently offer free UK delivery on qualifying orders of £100 or more.

Free delivery may be subject to:

Eligible UK delivery address
Product or weight restrictions
Selected delivery service
Promotional conditions

If a delivery charge applies, it will be shown clearly before you complete your order.

5. Delivery Charges

Delivery charges, where applicable, are calculated based on factors such as:

Delivery postcode
Order value
Order size or weight
Delivery speed
Available courier service

The total delivery charge will be displayed at checkout before payment.

We will not add an undisclosed delivery charge after your order has been placed.

6. Delivery Times

We make reasonable efforts to deliver orders within the timeframe shown during checkout.

Same-day and next-day delivery times are estimates unless we specifically confirm otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control.

These may include:

Severe weather
Traffic disruption
Courier delays
Road closures
Public holidays
High order volumes
Technical problems
Transport disruption
Events outside our reasonable control

Where no specific delivery timeframe has been agreed, we will deliver your goods within the period required by applicable UK consumer law.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check the following carefully before placing your order:

Full name
House or flat number
Street name
Town or city
Postcode
Telephone number
Delivery instructions

We cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

8. Changing Your Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will try to update the address where possible.

However, once an order has been prepared, dispatched or passed to the courier, we may not be able to change the delivery address.

For security reasons, certain address changes may require additional verification.

9. Failed Delivery Attempts

If nobody is available to receive your order, the courier may:

Attempt redelivery
Leave the parcel in an authorised safe place
Leave the parcel with a neighbour where appropriate
Provide instructions for collection or redelivery

The available options will depend on the courier and delivery service being used.

Additional reasonable delivery charges may apply where a new delivery attempt is required because incorrect information was provided by the customer.

10. Safe Place Deliveries

If you request that an order is left in a safe place, please ensure the location is suitable and secure.

Where delivery to a nominated safe place is permitted, the courier may photograph or otherwise record the delivery.

We recommend selecting a location that is protected from:

Theft
Rain or weather
Damage
Public access

Age-restricted or certain high-value products may not be eligible for safe-place delivery.

11. Delivery to a Neighbour

Where supported by the courier, an order may be delivered to a neighbour if you are unavailable.

This may not be available for:

Age-restricted products
Certain healthcare products
High-value orders
Products requiring specific delivery conditions

12. Age-Restricted Products

Where an order contains an age-restricted product, the courier may request valid identification before handing over the product.

If suitable age verification cannot be completed, delivery may be refused.

Age-restricted items will only be supplied in accordance with applicable UK law.

13. Tracking Your Order

Where tracking is available, tracking details may be provided by email, SMS or through the courier.

Tracking information may take some time to update after your order has been dispatched.

14. Delayed Deliveries

Occasionally a delivery may take longer than expected.

If your order is delayed, please allow for reasonable courier processing time.

If there is a significant delay, please contact us with your order number so we can investigate.

Where you have legal rights relating to a delayed delivery, nothing in this policy will affect those rights.

15. Lost Parcels

If your tracking information shows no movement for an unusual period or you believe your parcel has been lost, please contact us.

We will investigate the delivery with the courier.

Where a parcel is confirmed as lost, we may provide an appropriate remedy such as:

Replacement, subject to availability; or
Refund

depending on the circumstances.

16. Order Marked as Delivered but Not Received

If tracking shows your parcel as delivered but you cannot locate it, please first check:

Around your property
Your nominated safe place
With other household members
With neighbours
Any delivery photograph or courier notification

If you still cannot locate your order, please contact us as soon as possible.

We will investigate the delivery with the courier.

17. Damaged Deliveries

If your parcel arrives visibly damaged, please check the products as soon as reasonably possible.

If any product is damaged, leaking, broken or otherwise affected, please contact us and provide:

Your order number
Details of the damaged product
Photographs where possible

We will review the issue and provide an appropriate solution in accordance with our Returns & Refund Policy and applicable UK consumer law.

18. Missing or Incorrect Items

If an item is missing from your delivery or you receive the wrong product, please contact us as soon as possible.

Please provide your order number and details of the affected item.

We will investigate and may provide:

The missing or correct product; or
A refund

where appropriate.

19. Orders Containing Multiple Products

Products from the same order may occasionally arrive separately.

Where this happens, you may receive more than one parcel or delivery notification.

You will not be charged an additional delivery fee simply because we choose to split an order unless this was agreed with you in advance.

20. Product Availability

Delivery estimates depend on products being available.

If a product becomes unavailable after your order has been placed, we may:

Contact you regarding the item
Offer an appropriate alternative with your agreement
Refund the unavailable product

We will not knowingly delay the rest of your order unnecessarily because one item is unavailable.

21. Bank Holidays and Busy Periods

Delivery services may operate differently during:

UK bank holidays
Christmas and New Year
Severe weather
Major promotional periods
Other unusually busy periods

During these periods, same-day or next-day delivery may be limited or temporarily unavailable.

Where possible, updated delivery information will be shown on our website or during checkout.

22. Events Outside Our Control

We are not responsible for delays caused by events genuinely outside our reasonable control.

However, we will take reasonable steps to minimise disruption and help resolve affected orders.

Nothing in this section removes any statutory consumer rights you may have.

23. Contact Us About a Delivery

If you have a question or problem relating to your delivery, please contact:

Essentials Direct UK

Email: admin@essentialsdirectuk.co.uk

Please include your order number and a brief description of the delivery issue so we can assist you as quickly as possible.